Frequently asked questions
Clear answers before you get started.
Learn how mosque registration, verified prayer times, connected displays, the mobile app, and offline access work.
Getting started
What is Azan Bilal?
Azan Bilal is a connected prayer-time platform. Mosque teams manage one verified timetable in the Dashboard, show it in the prayer hall through DisplayBox, and share it with worshippers through the mobile app.
Who can register a mosque?
A mosque representative or authorized administrator can create an account and submit the mosque. The registration asks for contact and location details plus evidence that helps the review team verify the mosque.
Why is mosque verification required?
Verification reduces duplicate or misleading listings and helps worshippers trust that published times come from the mosque. A central administrator reviews the submitted mosque information before approval.
Do worshippers need an account?
No. The mobile app is designed so worshippers can find and follow verified mosques without creating a personal account.
Prayer times and reliability
Who controls the prayer and iqama times?
The mosque's authorized administrators control its settings. They choose the calculation method, local adjustments, iqama rules, Jumuah times, and announcements from the Dashboard.
Does Azan Bilal work without internet access?
Essential timetable information is cached. A paired DisplayBox continues showing its stored schedule during an outage, and the mobile app can show previously downloaded prayer times. New changes synchronize after connectivity returns.
When is an internet connection required?
Mosque administrators need a connection to sign in, save changes, publish announcements, and pair devices. DisplayBox and mobile clients need occasional connectivity to receive updates, but cached schedules remain available offline.
What should I do if a prayer time looks wrong?
Worshippers should contact the mosque first because the mosque owns its local timetable. An administrator can correct the setting in the Dashboard, after which connected displays and phones receive the update.
Products and support
What is DisplayBox?
DisplayBox is the dedicated mosque-screen app for compatible Android TV boxes. It presents the local timetable clearly, pairs with a verified mosque, stores schedules for offline use, and is designed for always-on prayer-hall displays.
Which languages are supported?
The current platform supports Arabic and English. Arabic and right-to-left layout are treated as first-class experiences across the Dashboard, DisplayBox, and mobile app.
How much does Azan Bilal cost?
Availability and any onboarding or hardware costs depend on the rollout and location. Contact the Azan Bilal team for current pilot and DisplayBox information.
How do I sign in to the admin dashboard?
You sign in with a one-time code sent to your WhatsApp number — there is no password to remember or reset. Sign in with WhatsApp
Where can I read the privacy policy?
Read the bilingual policy here: Privacy.
Still have a question?
Send us a message and include your mosque name and city when your question concerns onboarding or an existing listing.